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Nickolas Georgiopoulos, DDS
Cosmetic & General Dentistry
Healthy Aesthetic Smiles
Call: (773) 525-1150

COVID-19 Patient Communication

 

 

 

 UPDATE 06/01/2020 

 

Dear Patient,                                                                 

We’re open and back!! We hope this communication finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our “new normal” routines. While many things have changed, one thing has remained the same: our commitment to your safety. We would like to review and remind you on what we have done with your safety in mind and to show you what things will look like going forward as we slowly reopen with our new COVID-19 protocols in place. Please read our previous correspondence below and our COVID-19 additional info tab in the menu.  You may also call the office if you have any questions or concerns at 773-525-1150.

Sincerely and be well,

Dr. Nick and Audrey

 

Update May 25, 2020

Dear Patient,                                                                                                                                                                
Happy Memorial Day! We hope you are all well and getting a chance to enjoy this beautiful weather. It is with great excitement that we announce we are getting closer to re-opening the office for all routine procedures. Audrey and I can’t wait to see your smiling faces! A soft opening is anticipated for the first week of June. We have been working diligently to prepare our office so it is the safest possible environment for us all. The measures we have applied include a medical grade HEPA air filtration system, nightly UV-C with Ozone viral disinfection and constant room fogging and patient disinfection procedures with Hypochlorous Acid. Please see links below for further information. Your visit to our dental office will look very different than it did in the pre-COVID days. In order to mitigate the spread of COVID-19 and provide a safe environment for all our patients and staff we have implemented mandatory protocols and guidelines passed down to us by the CDC, ADA, and local, state, and federal governing bodies that will be followed for all patient visits. These protocols have been implemented to achieve and ensure social distancing between patients and ease patient flow. We will prioritize the emergency dental procedures from the last two months and then will begin contacting patients for cleanings and routine dental work. 

They are as follows:  

* All patients will receive a new virtual medical history form, COVID-19 questionnaire, and list of policies via our New Patient Portal “Dental
Symphony”, when they schedule their appointment.

* All patients will be pre-screened with the mandatory questionnaire via the portal or over the phone 3-4 days prior to their appointment. You will
receive the usual confirmation email/or phone call 2 days before your appointment. You’ll be asked those same questions again when you arrive.

* We also have available the ability to test for COVID-19. The two options available are the free IDPH anterior nasal swab or the Oral DNA
nasal/salivary test (fee associated). The test can be administered 5 days prior to your appointment. Though not mandatory, we highly encourage
you to do so.

*Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling
your appointment.

* We no longer have a waiting room and only those who have an appointment are able to come to the office, so please plan accordingly.
Those who require assistance will be receive additional protocols/guidelines when the appointment is made.

* We also ask that when you come for your scheduled appointment you remain in your car and call us to confirm that the room is ready for you.
*Our office policy requires you to arrive wearing a mask. There are no exceptions to this policy. We will give you a new clean mask to wear and your mask will be placed in a plastic bag and given to you at the end of your appointment. This mask will be removed at the start of your procedure and placed back on when the procedure is finished. Otherwise, your mask must be worn at all times.

* Upon arrival we will immediately take your temperature and read your oxygen saturation with a pulse oximeter as is done when you visit your
physician. Once cleared you will be escorted into our office. 

*You will be asked to sanitize your hands and misted/fogged with Hypochlorous Acid solution. This is a naturally occurring defense that your
body creates to fight off viruses/bacteria in your blood. This is all natural and has received the highest EPA approval as a disinfectant. 

* You will be given a hair cap to cover your head, and booties to place over your shoes. We will drape a long surgical gown with the bib to cover your
hands and entire body when in the chair.

* All personal belongings will be placed in a safe designated area. This includes cell phones.

* Patients will then proceed to the operatory room and pre-rinse for one minute with and Iodine rinse called IoRinse RTU, or if allergic to iodine, a 1% hydrogen peroxide rinse recommended by the ADA, and properly wash their hands for 20 seconds before being seated in the operator y room.

* Patients are also kindly asked to avoid touching their face for the duration of the appointment.

* Once your appointment with Dr. Nick is complete you will be checked out at the front desk and asked to stand behind the sneeze guard to collect
payment unless otherwise pre-determined. Credit card payments may be made with contact-less cards or phone apps.

* You will also find hand sanitizer throughout the office for you to use as needed.

*Any further questions regarding your appointment or need for future treatment will be discussed and scheduled via phone within 1-3 business
days after your appointment. This is done to minimize your time in the office and to allow us proper time to doff our PPE and safely disinfect and
prepare the room for our next patient.


Please note that no exceptions of these policies can be made. Once again these precautions and policies were put in place for your protection and ours. The situation with COVID-19 still continues to remain quite fluid, but rest assured, we are constantly monitoring the new developments and will continue to take all steps necessary to ensure we provide a healthy office environment. Once again, thank you for your patience and we look forward to seeing you soon.

Best,

Dr. Nick and Audrey


Hypochlorous Acid Info: hypochlorousacid.com


Medical Grade HEPA air filtration system: medifyair.com


For More info, resources/pics please visit us on Facebook and Instagram.

Update May 11th 2020

Dear Patient,                                                                                       


This past Friday night we received an updated guidance from the Illinois Department of Public Health (IDPH), superseding it’s previous guidance. Dental offices will now be allowed to re-open for more than just emergency patients effective May 11th if the most recent guidelines are in place. These guidelines consist of PPE procurement on our own, air purification systems, UV light disinfection of the operatory and other additional requirements. Though incompatible with current CDC and OSHA guidelines, these suggestions will need to be taken into account as well when contemplating the safe re-opening of our office. Until everything is delivered and functional this continues to exclude any aerosol producing procedures such as procedures requiring the use of a drill, ultrasonic scaler(cavitron), air-water syringe, and other aerosol producing handpieces. Like most offices we are continuing to procure and install everything necessary to treat our patients in as safe an environment as possible. Audrey and I continue to work on the office to assure all of these guidelines are met before we schedule any non-emergency patients. We continue to believe during the first week of June we will be able to begin practicing this new version of dentistry. As we have seen in the past, all of this can change in a moment’s notice.  As always, Audrey and I will continue to keep you posted on any further updates.  Just because the timeline has been updated, the severity of this virus has not, and our collective health remains paramount to our re-opening. 

Thank you for your continued patience. Be well.


Dr. Nick and Audrey

 

Updated May 3rd, 2020

Dear Patient,                                                                                            

As always we hope that you are all well and healthy.  We want to start off by saying that we are all in the same boat in one way or another during these very strange times.  Though some are fortunate enough to work full or part-time from home, others unfortunately cannot, but we are all going through tough times that have now become the “new normal”.  We remain concerned yet hopeful and cautiously optimistic that we will be able to return to our office as essential workers.  In the meantime, for the safety of all, and to help flatten the curve for all our health care workers and first responders, our office will remain open ONLY for patients requiring emergency dental procedures through Teledentistry. Please contact us directly with all emergencies. Do not go to the emergency room or immediate care locations. We are here to refer you to the appropriate specialists for your specific needs. You can reach us via phone (773)525-1150 or email dr.nickg.dds@gmail.com. All non-emergency and elective dental treatment and procedures will continue to be postponed until further notice. This will remain in effect unless mandated differently by our state and local health officials.

It is of utmost importance that we update you on what we are doing to keep all our patients safe. Audrey and I continue to educate ourselves with all the new information that is passed down to us by OSHA, the Illinois State Dental Society (ISDS), American Dental Association (ADA), the World Health Organization (WHO), CDC, Department of Health and Human Resources, state, city and public health officials. There are a multitude of webinars and numerous certifications that are preparing us to provide the safest environment possible.  We have and continue to acquire the appropriate PPE, including N95 and level 3 surgical masks, gloves, goggles, face shields, surgical caps, gowns, and shoe covers for our staff, as well as PPE for our patients upon entering the office.Everything in the office is disinfected with OSHA and FDA approved compounds before and after every patient.  A medically rated air purification system will be in place and everything will be properly sterilized or safely disposed of

In addition, we have purchased a hypochlorous acid electrolyzer  (HOCl) which breaks down the COVID-19 virus.  Please don’t let google autocorrect to hydrochloric acid, that scared the crap out of me! The HOCl will be misted onto me, Audrey, and you the patient prior to donning our PPE for the appointment.

We also will have new and revised, specific and mandatory protocols in place for patient arrival. All patients will be pre-screened on the phone prior to their appointment. We also ask that when you come for your scheduled appointment you remain in your car and call us to confirm that the room is ready for you.  We no longer have a waiting room and only those who have an appointment are able to come to the office, so please plan accordingly. Upon arrival you will once again be pre-screened and we will immediately take your temperature. Once cleared, patients will pre-rinse for one minute with an iodine rinse called IORinse RTU or if allergic to iodine, a 1% hydrogen peroxide solution. This has a tremendous short term shock effect on the lipid exterior of the coronavirus. Patients will then wash their hands upon entering the operatory room.  Patients are also directed to avoid touching their face for the duration of the appointment. Please note that no exceptions to these precautions can be made. The situation with COVID-19 still continues to remain quite fluid, but rest assured, we are constantly monitoring the new developments and will continue to take all steps necessary to ensure we provide a healthy office environment. 

Thank you once again for your patience, understanding, and commitment to everyone's health and safety, and for being a valued patient and partner in our efforts to mitigate the spread of Coronavirus/COVID-19. Please feel free to call the office if you have any questions or concerns during this time. Once again, your health and safety is very important to us and we are doing everything mandated to ensure that you and your family stay healthy when we return to practice.

Sincerely and be well,

 

Dr. Nick and Audrey

 

 

 

Dear Valued Patients,

As the Coronavirus/COVID-19 concerns continue to increase, Dr. Nick and Audrey feel it is important to update you with what we are doing to help keep ourselves and our patients safe and healthy for future visits. This is our top priority. Currently our office remains CLOSED due to the shelter in place mandate by the State of Illinois. We have donated a large portion of our PPE supplies to our front-liners.  Our protocols and requirements for disease prevention and protection in our office continues to follow all OSHA standards and all the recommendations stated by the WHO, CDC, Department of Health and Human Resources, state, city and public health officials. These protocols will be updated as mandates are rolled out. 

The situation with COVID-19 still continues to remain quite fluid. Rest assured, we are constantly monitoring the new developments and will continue to take all steps necessary to ensure we provide a healthy office environment for all when we are able to return. In the meantime, please contact us directly with all emergencies. Please do not go to the emergency rooms or immediate care locations. We are here to refer you to the appropriate Specialist for your specific needs. You can reach us via phone (773)525-1150 or email dr.nickg.dds@gmail.com. 

We will continue to update you via telephone, on our website, via email and social media. Please continue to take the basic personal-hygiene precautionary measures to help prevent the spread of the virus and help "flatten the curve":
• Wash your hands often and regularly with soap for at least 20 seconds and/or apply hand sanitizer.
• Avoid touching your eyes, nose, or mouth with unwashed hands.
• Cover your mouth and nose with a tissue when coughing/sneezing or cough/sneeze in your elbow.
• Avoid handshakes
• Avoid contact with sick people, and people with visible symptoms.
• Stay home if you are sick.

 The below links provide additional information regarding the COVID-19:

Thank you for being a valued patient and partner in our efforts to mitigate the spread of Coronavirus/COVID-19. Please feel free to call the office if you have any questions or concerns during this time. Once again, your health and safety is very important to us and we will continue to do everything mandated to ensure that you and your family stay healthy once we are allowed to re-open our offices.

Sincerely,
Dr. Nick and Audrey